The "Locked Users" tab lists users who have failed Form-based authentication 3 times.

These users are locked out of the system for 30 minutes. The user can try again later or select the "Forgot Password" option on the login screen. 

Click the “Forgot Password” link to reset your password. 

Enter the user's email address. The application will email a link to reset the password to the user's registered email address.  

The FlowWright Administrator can unlock the account by selecting a row in the table, then clicking “Actions > Unlock Account”. 

The user account is unlocked and moved from the Locked Users tab to the Active tab. A confirmation message appears in the top-right corner.