Customer information technology (IT) services must monitor and maintain production environments.  As the FlowWright environment is used, the following items may grow in size:

• Database server - database will grow in size
• Application server - drive space will be reduced due to the following:
  • as file attachments are uploaded in forms
  • as processes are rendered
  • as documents are generated

Given the above storage reductions, we strongly advice having System monitors set for the following on both servers, Application, and database:

• Low drive space monitoring
• Low memory monitoring
• High CPU use

Database Server

Typically, the database is set to grow by 10% of its current size, so if it is 250 GB when it grows, it will grow by 25 GB to 275 GB.

Transaction logs could grow to be very large depending on the level of logging on the database. They are very important for backups, data recovery, and event restoration. We suggest backing up the transaction log hourly or daily as an incremental backup and purging it once it's backed up.

Database backups are very important; depending on your infrastructure and organization backup policies, we recommend the following:

1. Full backup on Sunday and incremental backups on all other days
2. Full backup every day

Application Server

The application server should be backed up daily. Since its file system contains uploaded and generated files, these should be part of the backup in case of a system failure.

FlowWright's configuration and Statistical service help it perform automatic clean-up. However, you can also clean up the following directories manually.

• C:\inetpub\wwwroot\cDevWorkflow\images\Temp - this is where temporary images are generated when rendering processes
• C:\inetpub\wwwroot\cDevWorkflow\DocReport\output - this is where documents are generated and stored; you can remove any documents older than 30 days

Licensing

FlowWright's subscription license is valid for 1 year; you can view the licensing information once you log in to FlowWright as an Administrative user and navigate to the Status menu.  FlowWright will try to notify Administrative users by email about the license expiration (only if the server has access to the internet).  Otherwise, IT will have to work with Procurement to renew the FlowWright license before it expires.

Servers running out of hard drive space is one of the most common issues we see. IT should be able to set up a system monitor to maintain this.