FlowWright has tightened our integration with Twilio and our clients call it a match made in heaven.  FlowWright is good at automating workflow processes, Twilio is good at sending SMS messages and making voice phone calls, and now you can have the 2 platforms work together seamlessly.

FlowWright provides the following steps out of the box:

What is IVR? IVR is Integrated Voice Response.  It's an automated way to make voice calls and relay voice messages.  An automated process can make 100-1000s of calls and relay messages but also make those calls based on decisions. 

For example, in an emergency response system, the automated workflow process can determine the severity type, and what follow-up voice message to send, but also by using the county, determine what emergency phone number to use within the voice message for quick connection.  Processes define the various decisions to send the correct voice message, Twilio then performs the actual voice message.

When developing IVR processes, you want to make sure that the process is not spamming users with voice calls.  Instead of making multiple voice calls, the automated process can aggregate all necessary voice messages into one and make 1 single phone call to the user. 

By utilizing the out-of-the-box step for Twillio within FlowWright companies can ensure communication is easily automated via calls and SMS.